What types of corporate events do you manage in Punta Cana?+
We manage conferences, congresses, executive meetings, incentive programs, product launches, galas, team-building events, retreats, brand activations and multi-day corporate programs.
Can Sertuin manage the entire event from start to finish?+
Yes. Our full-service option covers planning, budgeting, venue and vendor coordination, staffing, guest logistics, production and on-site execution through final breakdown.
Can you work with our internal planner or event agency?+
Yes. We regularly operate as the local execution partner for internal event teams, agencies, corporate planners and destination partners.
Do you work with events already booked at a Punta Cana resort?+
Yes. We coordinate with the resort team and work within your existing agreement, approved-vendor rules, function-space schedule and operational requirements.
Can you help us compare hotels or independent venues?+
Yes. We can evaluate access, capacities, production requirements, supplier restrictions, guest logistics and the operational implications of each option.
How do you manage event budgets?+
We maintain an itemized working budget with assumptions, allowances, confirmed amounts and changes. Material cost or scope changes require approval from your designated contact.
Do you add hidden costs or change prices after approval?+
Our goal is transparent budget management. When a request, supplier update or venue condition affects cost, we explain the impact and obtain approval before committing the change.
Can you provide temporary event staff?+
Yes. Depending on the program, we can coordinate hosts, registration staff, runners, bilingual support, brand ambassadors and additional operational personnel.
Do you manage audiovisual production?+
We manage AV and production through qualified local partners, including technical planning, audio, lighting, screens, staging, rehearsals and show flow.
Can you coordinate airport transfers and group transportation?+
Yes. We can coordinate arrival and departure manifests, private transfers, group movements, vehicle dispatch and guest-facing transportation information.
Is your team bilingual?+
We coordinate in English and Spanish, helping international clients communicate clearly with local venues, vendors and event staff.
How far in advance should we contact you?+
Earlier is better for venue choice and supplier availability, especially for large or multi-day programs. Contact us even if your date is approximate so we can identify the right next steps.
Can you support site inspections before the event?+
Yes. Site inspections are arranged only after the corporate service is contracted and the agreed initial deposit is paid. The inspection has a separate cost and reviews venue flow, technical requirements, access, bathrooms, guest logistics and supplier feasibility.
What information do you need to prepare a proposal?+
Send the company name, responsible contact, phone, email, approximate date, participant count, duration, venue if known, objectives, required services, technical needs and an estimated budget. The budget may be approximate, but it is required to build a useful initial quote.
How quickly will you respond to our inquiry?+
Our average response time is about 30 minutes. With a complete brief, an initial corporate estimate can normally be prepared in two to three hours; a detailed production proposal takes longer and depends on the scope and requested revisions.
What deposit and payment schedule apply?+
There is no universal corporate deposit. The deposit and payment schedule depend on the event's size, services, suppliers and production commitments and are stated in the quotation and agreement.
What happens if the company cancels, changes the date or reduces attendance?+
Paid deposits are non-refundable if the company cancels. A date change normally has no additional planning charge when Sertuin Events and the required suppliers are available. Reducing attendance does not necessarily reduce the quoted cost because many operational expenses remain fixed.
How do you prepare for technical or operational contingencies?+
The production plan can include generators, inverters and a technical team when required. Venue security, emergency medical response and evacuation procedures are normally the venue's responsibility and are verified during planning.
What is delivered after the event?+
We coordinate breakdown and closeout and provide the agreed operational handoff, supporting event photographs and final documentation defined in the contract.